Services Marketing
Service Quality Training "SERVQUAL Model".
Free1 h
SERVQUAL framework is a widely recognized tool used for measuring service quality across various industries. It identifies the gap between customers' expectations and their actual experiences, thereby helping businesses enhance their service delivery and customer satisfaction.
To assist you properly and ensure that we deliver the best possible service, we will need the following detailed information: -
Company profile, including information about your Structure & Employees count, as well as any relevant backgrounds of your team members and their expertise.
Current Portfolio of Products/Services, including descriptions and any unique features that set your offerings apart from competitors.
Existing Channels of Distribution, elaborating on how you currently reach your customers and any logistical considerations in play.
Approximate Percentage of current customers who repurchase, as well as insights into customer loyalty and satisfaction trends.