Refund and Cancellation Policy

Thank you for partnering with Retailogy. We are committed to delivering high-quality integrated AI and marketing solutions. Because our offerings primarily consist of digital services, strategic consulting, and custom software setups, our refund and cancellation terms are structured differently than traditional retail.

Please read this policy carefully before engaging our services.

1. Subscription and Retainer Cancellations You are entitled to cancel your recurring marketing or software subscription (such as our Core, Pro, Ultra, or Max tiers) at any time.

• To avoid being billed for the upcoming cycle, cancellation requests must be submitted at least 7 days prior to your next scheduled billing date.

• Cancellations apply to future billing cycles only. We do not provide prorated refunds for the remainder of a billing cycle in which a cancellation is requested.

2. Refund Eligibility Because of the nature of digital marketing, strategic planning, and AI infrastructure deployment, time and resources are irreversibly committed once work begins. Therefore, refunds are strictly evaluated under the following conditions:

• Eligible for Refund: Accidental duplicate charges, or if a requested service or setup is completely undelivered due to an error on our end.

• Non-Refundable Services: Payments for work that has already been executed, delivered, or deployed are non-refundable. This includes, but is not limited to:

  • Custom AI model training and agentic workflows.

  • Strategic consulting and market research reports.

  • Website, funnel, or application development phases that have been completed and approved.

  • Direct advertising spend paid to third-party platforms (e.g., Google Ads, Meta Ads).

3. Exercising Your Right to Cancel In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. Requests made via third parties or social media comments are not considered official cancellation requests.

You can inform us of your decision by contacting our billing and support team at:

Email: hello@retailogie.com

4. Processing of Approved Refunds If a refund is approved by our management team, we will reimburse you no later than 14 days from the day of approval. We will use the same means of payment as you used for the original transaction, and you will not incur any fees for such reimbursement.

5.Because all transactions are processed via manual transfer or InstaPay following an official agreement or appointment confirmation, any approved refunds under our terms will be issued back to the client via the original payment method within [Insert Number] business days. We do not issue automated online credit card refunds.

Tailored Audit Deposit Terms: The initial 1,000 EGP (20 USD) deposit covers the preparation and delivery of a customized business model audit and is non-refundable once the audit session has taken place. This amount is strictly applied as a credit deducted from total service fees upon signing an official service agreement with Retailogy. If a client decides not to proceed with a service contract following the audit, the fee remains non-refundable as compensation for consulting services rendered.

6. Modifications to the Service Retailogy reserves the right to refuse service or cancel ongoing agreements at our sole discretion if a client violates our Terms of Service. In such rare instances, any prepaid amounts for unrendered services will be refunded to the client.

Contact Us If you have any questions about our Refund and Cancellation Policy, please contact us by e-mail at hello@retailogie.com.